REFUND POLICY
Please read our return and exchange guidelines carefully before placing an order.
01. Time Limit & Proof of Purchase
- Requests for returns or exchanges must be submitted within 14 days of receiving the item, accompanied by a valid proof of purchase (receipt or order confirmation).
02. Outer Box Condition
- The outer box/case is designed solely to protect the inner contents. Minor damage to the outer box incurred during transit (such as dents, creases, or light scratches) does not qualify for a return or exchange.
03. Unboxing Video Requirement
- An unedited, continuous unboxing video—starting from before the outer package/seal is opened—is strictly required as evidence for missing items or defect claims.
- If the item has been opened without a valid unboxing video, no return, exchange, or refund will be processed.
04. Items Not Eligible for Return or Exchange
- Items that have been opened or unsealed (without a valid continuous unboxing video).
- Pre-order items that include First-Press Limited Gifts or POBs (Pre-Order Benefits).
- Paper goods (photocards, posters, magazines, stickers, etc.), including minor manufacturing flaws or light scratches.
- Products with used or registered digital codes and QR codes.
05. How to Request a Return
- To initiate a return or exchange, please contact us at contact@ium.is with your Order Number to clearly state your intention.
06. Return Address & Timeframe
- Once your return request is approved, you must ship the returned item(s) to the following address within 14 days of notifying us:
CONTACT@IUM.IS
07. Return Shipping & Lost Packages
- Packaging and shipping costs for returns are the sole responsibility of the customer.
- The customer assumes all responsibility for the package until it safely reaches our facility. Cash-on-delivery (COD) shipments or unauthorized returns will be rejected.
- We are not liable for packages lost in transit during return shipping. Returns and exchanges for lost items are strictly non-refundable. You must use a trackable shipping service (with a Tracking Number).
08. Refund Method
- Unless requested otherwise, refunds will be issued to the original payment method used at the time of purchase.
09. Right to Refuse
- We reserve the right to refuse any return, exchange, or refund that does not satisfy the conditions set forth in this policy.
10. Customer Inquiries
- If you have any questions regarding our return and exchange policy, please feel free to contact us at any time.
REFUND POLICY
Please read our return and exchange guidelines carefully before placing an order.
01. Time Limit & Proof of Purchase
- Requests for returns or exchanges must be submitted within 14 days of receiving the item, accompanied by a valid proof of purchase (receipt or order confirmation).
02. Outer Box Condition
- The outer box/case is designed solely to protect the inner contents. Minor damage to the outer box incurred during transit (such as dents, creases, or light scratches) does not qualify for a return or exchange.
03. Unboxing Video Requirement
- An unedited, continuous unboxing video—starting from before the outer package/seal is opened—is strictly required as evidence for missing items or defect claims.
- If the item has been opened without a valid unboxing video, no return, exchange, or refund will be processed.
04. Items Not Eligible for Return or Exchange
- Items that have been opened or unsealed (without a valid continuous unboxing video).
- Pre-order items that include First-Press Limited Gifts or POBs (Pre-Order Benefits).
- Paper goods (photocards, posters, magazines, stickers, etc.), including minor manufacturing flaws or light scratches.
- Products with used or registered digital codes and QR codes.
05. How to Request a Return
- To initiate a return or exchange, please contact us at contact@ium.is with your Order Number to clearly state your intention.
06. Return Address & Timeframe
- Once your return request is approved, you must ship the returned item(s) to the following address within 14 days of notifying us:
CONTACT@IUM.IS
07. Return Shipping & Lost Packages
- Packaging and shipping costs for returns are the sole responsibility of the customer.
- The customer assumes all responsibility for the package until it safely reaches our facility. Cash-on-delivery (COD) shipments or unauthorized returns will be rejected.
- We are not liable for packages lost in transit during return shipping. Returns and exchanges for lost items are strictly non-refundable. You must use a trackable shipping service (with a Tracking Number).
08. Refund Method
- Unless requested otherwise, refunds will be issued to the original payment method used at the time of purchase.
09. Right to Refuse
- We reserve the right to refuse any return, exchange, or refund that does not satisfy the conditions set forth in this policy.
10. Customer Inquiries
- If you have any questions regarding our return and exchange policy, please feel free to contact us at any time.
