Korea Purchase Service is our service for items purchased from South Korea after you place your order. Customer orders are consolidated in batches every 5 days. Once you place an order, you will receive an immediate confirmation email, and we will keep you updated at every stage of the process. Please check our Order Calendar page for detailed shipping dates.

All products without a Pre-Order or Local Stock tag are part of the Korea Purchase Service. You can also check the product information box on each product page for its order type.

Delivery from Korea to your doorstep takes approximately 7–14 days. For detailed shipping dates, please refer to the Order Calendar.

The Korea Purchase Service gives you access to a wider variety of products that can be difficult to find in Iceland, at more reasonable prices, without having to deal with the complicated import process yourself.

We regularly share processing and delivery updates for Korea Purchase Service orders via email or SMS. You can also join our Facebook Group Chat for real-time status updates and news.

• Local Stock: Stored in our Reykjavík office. Orders placed before 12:00 PM are dispatched same-day, taking 1–2 business days for local delivery.
• Korea Purchase Service: Purchased from South Korea after you place your order. Orders are processed in 5-day batches, shipped to our Reykjavík office, and then delivered to your home.

Pre-order items ship directly from Korea according to their official release date. Estimated delivery time is approx. 7 to 10 business days after the release date.

Official pre-orders close 1 day before the album's release date. However, even if you miss the pre-order cutoff, don't worry—you can still order the item through our Korea Purchase Service or Local Stock after the official release!

A POB is an exclusive bonus inclusion, such as special photocards or posters, provided during the pre-order window. Please note that not all pre-order albums include POBs. Items with POB benefits will feature a "POB" badge on their product image.

We accept all major credit and debit cards, including Visa, Mastercard, Maestro, American Express, JCB, UnionPay, Diners Club, and Discover, as well as Apple Pay and Google Pay.

Please check your spam or junk folder first, as our confirmation emails can sometimes be filtered there. If you still cannot find it, please contact us at contact@ium.is with your name and details, and we will assist you right away.

Yes, order cancellations are available depending on the item type and processing status:

• Local Stock: Can be canceled anytime before dispatch. After delivery, returns or exchanges are accepted under our Return Policy.
• Pre-Orders: Can be canceled freely up until 1 day before the official release date (order cutoff).
• Korea Purchase Service: Can be canceled freely before procurement begins in South Korea. Once procurement in Korea has started or after delivery, cancellations are still available, but already incurred international shipping, customs handling fees, and return shipping costs will be deducted from your total refund.

If you wish to cancel, please email us as soon as possible at contact@ium.is with your Order Number so we can check your processing status.

• Before Dispatch: Please contact us immediately with your correct shipping address, and we will update it for you right away.
• After Dispatch: Please contact the shipping carrier (Dropp or Pósturinn) directly to request an address or pickup point change. If you need any assistance or run into any difficulties during this process, please feel free to reach out to us, and we will do our best to help you!

• Local Stock: Orders placed before 12:00 PM are dispatched on the same day.
• Pre-Orders: Dispatched in accordance with the official release date.
• Korea Purchase Service: Customer orders are consolidated every 5 days and then placed with our suppliers in Korea. Once all items in your order arrive at our Reykjavík office, your parcel is dispatched for delivery.

You will receive your official local tracking number as soon as your parcel is handed over from our office to the courier (Dropp or Pósturinn) for final delivery. Throughout the transit process from South Korea to our Reykjavík office, status updates will be continuously shared with you so you can follow your shipment’s progress.

We offer Free Shipping on eligible orders over 11,900 ISK across all regions in Iceland.

If you combine Local Stock items with Pre-Order or Korea Purchase Service items in a single order, your entire package will be dispatched together once all items arrive at our Reykjavík office (based on the item with the longest processing timeline).

If you would like to receive your Local Stock items immediately, we kindly recommend placing separate orders for Local Stock and Pre-Order/Korea Purchase Service items.

We deliver nationwide across Iceland as well as to 25 selected international destinations via DHL Express and Pósturinn International.

Our international shipments from South Korea operate on a regular schedule. However, temporary delays may occasionally occur during Korean public holidays or due to extreme weather conditions, natural disasters, or international transit disruptions.

If your local tracking has stopped updating or your package appears delayed, please first check the real-time tracking link provided by Dropp or Pósturinn. If you need further assistance, email us at contact@ium.is with your order number, and we will directly follow up with the carrier to resolve it for you!

We take full responsibility for defective, damaged, or missing items. To request a replacement or refund, please email us within 14 days of delivery along with an unboxing video recorded when first opening the package.

Please note: Outer boxes and protective packaging are designed solely to safeguard internal contents during transit. Minor creases, light scratches, or small edge dents on the outer box do not qualify for exchanges or refunds unless the damage is severe or internal contents are damaged.

If you wish to request a refund or exchange for any reason, please follow the guidelines outlined in our official Refund Policy. You can view our full details and step-by-step instructions on our Refund Policy Page.

We actively monitor official K-pop release schedules every day and strive to upload new albums and merchandise to our website as quickly as possible.

Yes, 100%! All albums purchased from ÍUM are officially reflected on both Hanteo Chart and Circle Chart.

Yes, absolutely. All our products are 100% official and authentic, directly sourced from authorized distributors in South Korea. Furthermore, every item undergoes a thorough double inspection process, first in South Korea and then again at our Reykjavík office, before being delivered to you.

First press benefits are exclusive inclusions, such as special photocards, posters, or limited stickers, provided with newly released albums or special event editions. Please note that not all albums include first press benefits, and older or back catalog albums are unlikely to contain them once the initial production run sells out.

• Local Stock: You can freely select your preferred version directly on the product page.
• Pre-Orders: Version selection may be available for some products, while others may be sold as a random version. Please check the product page for available options before placing your order.
• Korea Purchase Service: You can request your preferred version(s) in your cart before proceeding to checkout. While we do our best to fulfil your request, preferred versions are not guaranteed and a different version may be delivered depending on supplier availability.

Yes! All product prices listed on ÍUM include local Icelandic VAT (VSK) and customs import duties. You will not be charged any unexpected import or handling fees upon delivery.

Please note: Standard shipping fees are calculated separately at checkout (Free shipping applies to eligible orders over 11,900 ISK).

If you cannot find the album or merch you are looking for, please use our Request Page! Simply submit the artist name, album title, and desired quantity. We will check stock availability with our suppliers in South Korea and list the product on our site for you as soon as possible.